Shipping Policy

Service areas

We deliver to pin codes across India where our licensed pharmacy and logistics partners operate. Availability is confirmed at checkout.

Processing time

• Prescription orders are processed after verification (typically within a few hours on business days).
• Non-prescription orders are prepared once payment is confirmed.

Delivery timelines

• Metro areas: usually 24–48 hours after dispatch.
• Other serviceable regions: typically 2–5 business days depending on location.
• Delays may occur during holidays, severe weather, or regulatory holds.

Cold-chain & special handling

Temperature-sensitive medicines are packed and shipped using compliant cold-chain or insulated packaging where required.

Shipping fees

Delivery charges, if any, are shown at checkout before you confirm payment. Promotional free-shipping offers apply only when stated.

Order tracking

Signed-in customers can track orders from the Order page. You may also receive SMS or email updates when status changes.