FAQs

Ordering medicines

• Browse branded or generic products and add items to your cart.
• Upload a valid prescription when required before checkout.
• Track order status anytime from the Order page after signing in.

Prescriptions

Prescription-only medicines are verified by our pharmacy team. Upload a clear photo or PDF of your doctor's prescription on the Prescriptions page.

Delivery & shipping

• Standard delivery across serviceable pin codes in India.
• Cold-chain and temperature-sensitive items ship in compliant packaging.
• You receive updates by SMS/email when your order is dispatched.

Payments

• Pay securely at checkout using supported payment methods.
• Invoices and payment confirmations are available in your order history.

Returns & refunds

Returns are accepted for damaged, incorrect, or expired products reported within 48 hours of delivery. See our Return Policy for full eligibility.

Account & support

• Register as a customer or retailer depending on your needs.
• Reset your password from the login page if you cannot sign in.
• Reach us via phone, email, or WhatsApp from the Contact page.