Return Policy

Eligible returns

• Damaged or leaked packaging received at delivery.
• Wrong medicine or quantity shipped versus your confirmed order.
• Expired products delivered with insufficient remaining shelf life.

Non-returnable items

• Opened or used medicines (unless defective or incorrect).
• Products stored incorrectly after delivery.
• Items excluded by law or regulator guidance for safety reasons.

Reporting window

Contact support within 48 hours of delivery with your order ID, photos of the package and product, and a brief description of the issue.

Refund process

• Approved refunds are initiated to the original payment method where possible.
• Processing time depends on your bank or payment provider (typically 5–10 business days).
• Replacement shipment may be offered when stock is available.

How to request a return

Use the Contact page or call +91 6290205977 with your order details. Our pharmacy team will guide you through verification and pickup if applicable.